Public Services > Central Government

Wirral Council gets £336,000 support savings boost

David Bicknell Published 15 March 2018

Three year windfall driven by Support Revolution engagement in bid to cut Oracle support costs


Wirral Council claims to have saved £336,000 since it switched from Oracle support three years ago.

The council, which employs 3,500 people, uses Oracle’s E-Business Suite to manage several services, including cash management, CRM, procurement, general ledger, account payable & receivable. 

But three years ago, it decided to move its Oracle support to third party Oracle and SAP maintenance provider Support Revolution as a cost saving measure to cope with squeezed budgets.

The savings have enabled Wirral to create a more agile workforce, introduce more remote working and undertake a migration to Windows 10 for all of its users.

Support Revolution won the business when the council’s support contract was put out to tender, with the aim of reducing costs while retaining the existing quality of service. 

“The council had a choice of upgrading E-Business Suite in order to retain support or looking for support elsewhere. Initially we considered moving to an entirely new platform, which would have been very costly,” said Jeff Ashworth, Head of Digital at Wirral Council. 

“With Support Revolution we’ve been able to retain support at a far more competitive price, and also have the advantage that the team knows the council and systems, making any support requests far easier to resolve,” he added.

Councils across the UK, and indeed many other businesses, could benefit from similar savings by making the same switch, a simple choice when so many are trying to cut back and do more with less,” said Mark Smith, chief executive of Support Revolution.


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