Public Services > Central Government

Socitm to publish digital strategy framework for local government

Charlotte Jee Published 28 February 2013

Framework inspired by national government digital strategy released last year


The Society of IT Management (Socitm) is due to publish a framework aimed at helping local authorities develop digital strategies at its spring conference in London on 24 April.

The framework is expected to build on the government digital strategy, released last year by the Government Digital Service (GDS), and Department for Communities and Local Government's (DCLG's) forthcoming departmental strategy.

It is understood that the GDS has had some informal discussions with Socitm but is not working with it directly on developing the framework.

Like the national digital strategy, the framework will provide a set of approximately 15 principles for local authorities to use when formulating or building on their own digital strategies. Also, like the GDS, the framework is expected to focus on the potential of digital to transform services, reduce cost and improve the citizen experience.

The framework is expected to offer advice on how to improve processes, transactions and interactions using digital technologies, including websites, social media and apps, across a range of devices.

The news follows calls at the Socitm 2012 conference at the end of last year for local authorities to draw up their own version of the government digital strategy. Responding to the publication of the strategy in November 2012, a briefing from Socitm Insight suggested that local public services should adopt a 'digital by default' service design standard based on user needs, to provide a consistent and high-quality online experience across all services, including a range of mobile devices.

The report also called for local public services to follow GDS' lead by measuring service performance around key indicators such as cost per transaction; user satisfaction; transaction completion rates; and take-up levels.

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