Public Services > Central Government

Public services to be digitised by 2015: full list below

Charlotte Jee Published 21 December 2012

New online services explained by departments


The government has announced the initial tranche of public services to be digitised by 2015.

Services from numerous central government departments are due to go online by 2015 and full departmental strategies are expected to be available today. The new digital services are expected to save up to £1.2bn by 2015 and around £1.7bn per annum thereafter. The services to move online by 2015 are outlined in full below:

For the Department for Work and Pensions (DWP), services to go online will include the carer's allowance and personal independence payment. Universal credit, which is due to start receiving new benefit claimants in October 2013, will be accessible online from that date.

In HM Revenue & Customs (HMRC), paperless self-assessment will be introduced, along with PAYE Online, allowing users to "see their current tax statement, and how it was calculated". Digital business tax tools will allow users to "receive joined-up access to tax statements, plus prompt clear and simple answers to queries". HMRC will also set up Agent Online Self-Service for tasks such as sending tax returns on behalf of clients.

Numerous Home Office services are due to be digitised, including 'E-gates', which will provide a self-service process for users crossing borders, and Criminal Records Bureau (CRB) checks. Visitor visa applications will also be available online.

The Cabinet Office is placing its Electoral Registration Transformation Project online, allowing users to "register themselves more easily, securely, and in many different ways". Public appointments (including ministerial appointments to public body or advisory committee boards) and the honours system will also be made available online.

For the Ministry of Justice, a variety of services will move online, including Lasting Power of Attorney, the process for making civil claims, fee payments, and booking prison visits.

The Intellectual Property Office within the Department for Business, Innovation and Skills (BIS) will digitise the management of IP rights, allowing companies, intermediaries and individuals to apply for, track and manage their patents, trademarks and designs. BIS' Insolvency Service will also move redundancy payments online, and the Land Registry will digitise its service delivery, meaning that home buyers and business intermediaries will be able to search for, gain data on and register property in the UK. The National Apprenticeship Service will also be digitised by 2015.

In the Department for Environment, Food and Rural Affairs (DEFRA), the Common Agricultural Policy (CAP) Delivery Programme will go online, along with Waste Permit, Exemption and Registration Applications.

For the Department for Transport (DfT), a number of DVLA services will be digitised, including DVLA Vehicles Online, meaning "users will be able to update logbooks at car sale or disposal online rather than by post". Other DVLA services to move online include its integrated enquiry platform and personalised registrations.

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