Public Services > Central Government

Pensions Ombudsman wants IT managed service to help with relocation

David Bicknell Published 02 August 2017

DWP looks for provider for three year, £1.2m valued contract that includes potential year’s extension


The Pensions Ombudsman, which investigates complaints about pension administration, is looking for an outsourced  IT managed service for three years as it moves offices to Canary Wharf in April 2018. 

It wants the supplier to deliver services in its existing offices in Victoria and eventually switch services over to the new Government Hub site in South Colonnade.

The Ombudsman plans to offer one contract for three years with the option to extend for a further year.

The organisation said it has organised its requirements into nine high level service headings: platform, identity and access management, desktop, hardware and software, telephony, support and reporting, integration, governance and compliance and innovation.

The opportunity’s closing date is August 29, with a contract start date of December 1 this year and a closing date of November 30, 2021.



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