Public Services > Central Government

PayPal withdraws from GOV.UK Verify

Neil Merrett Published 11 March 2016

Company confirms decision to step back from government ID assurance programme, with all eight remaining organisations now accredited to identify users to access online services


PayPal has today confirmed it has withdrawn from supporting GOV.UK Verify, meaning only eight of the nine contracted providers will now be accredited to support the identity platform by the time it becomes a live service in April.

No reason has been given for the company's decision to opting out of the government ID assurance programme, which has been developed to allow users to select one of several pre-chosen companies to perform a check on their identity to access government online services.

"PayPal can confirm that it has withdrawn from the UK Government's GOV.UK Verify project. PayPal wishes the project every success and applauds the government's objectives for the programme," said a spokesperson for the company.

Government Computing understands that GB Group (GBG) and the Royal Mail have this week joined the six other accredited suppliers supporting the programme after meeting contractual requirements relating to security principles and self certification.

As well as managing the technology aspects of the Royal Mail ID assurance service, GBG will be offering its own service for users wishing to access online government services under its CitizenSafe brand.

PayPal's announcement concludes a second ID framework tender process that was awarded last March to broaden the number of suppliers and datasets to support Verify as it is rolled out across a growing number of online services over the next few years.

The Cabinet Office has previously identified this work as a key challenge in meeting ambitions to have 90% of its eligible audience able to successfully go through the platform to prove their identity.

Several ID providers have said they are working to broaden the types of data and information they are working with and can access to try and ensure secure access for users.

Current authentication success rates for the platform, which relates to the proportion of visits where users arrive back with a successful outcome stands at 83% as of last week.

The latest authentication completion rate, used to count the proportion of visits to GOV.UK Verify with a successful outcome - defined as either user sign-in or account creation - was 33% for the week ending March 6.

Related articles:

Royal Mail completes GOV.UK Verify ID provider rollout

Barclays and PayPal to support GOV.UK Verify

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