Public Services > Central Government

NIIT set to pick up key £23m Ofcom contract

David Bicknell Published 07 January 2016

Indian services company set to provide ICT services under Project Apex following end of CGI contract


Indian outsourcing specialist NIIT Technologies appears to have won a contest to provide ICT services for Ofcom in succession to CGI, which had provided services for the last five years.

Details of the £23m contract to NIIT emerged in a contract award notice.

As part of what has been dubbed Project Apex, NIIT is to provide a number of services, including transition services such as the implementation of a new operating model, service management processes and tools, and knowledge transfer from CGI and service management and integration services, including a full range of ITIL v3 service management processes.

ICT security services; user support services, end user computing services, hosting & storage services; communication and collaboration services; application support and maintenance services; and project management and project management office services for infrastructure and other projects will also be included.

A separate lot of the procurement, for the supply of network services, has not been awarded.

Ofcom appointed Logica as its partner for an outsourced ICT contract in 2010, which was intended to deliver savings of more than a million pounds a year. CGI subsequently acquired Logica in mid-2012.

Ofcom hoped the refresh and simplification of its existing ICT infrastructure would bring technical improvements that will increase resilience, drive environmental sustainability and lower its operational costs over a five year period.

At the time, Ofcom's director of information systems, David Wills said: "ICT within Ofcom is critical to the delivery of services to the UK communications market. This includes support of licensing and technical assignment of spectrum worth over £200m and support for 300k+ contacts a year from citizens, consumers and stakeholders. Our goal was to deliver better and more cost effective ICT across the organisation. The end result will deliver on both counts."

It is understood that Ofcom has been happy with its Logica/CGI relationship. The organisation appointed a new chief executive, Sharon White, as chief executive last year. White joined in March 2015 from the Treasury, where she was second permanent secretary and it is expected she would have had some input into the weighting criteria for the ICT contract.

Cultural alignment was seen as the most important element for the new ICT services contract, accounting for a 35 out of 100 weighting, followed by commercial (25), transition, change and innovation (20) and solution (20).

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