Public Services > Central Government

Land Registry launches online application results service

Neil Merrett Published 01 February 2017

In-house developed technology to provide business users with digital application results, non-ministerial department out of the scope of under development GOV.UK Notify platform


The Land Registry has launched a new in-house service that will allow it to return cancelled registration applications to customers online even for requests they send via post as part of an ongoing digital overhaul of its work. 

The technology, which expands the functions of its existing e-despatch solution for professional customers, will operate separately from a notification platform currently being developed by Whitehall to update the status of applications received from the public for departmental services.  

As a non-ministerial department that records property owners in England and Wales, the Land Registry added that its operations sit outside the GOV.UK platform devised by GDS to provide government services through digital channels.

From this week, customers representing organisations using the Land Registry despatch portal will receive digital responses to all applications received with the exception of first time registrations or correspondence containing documents that are over 20MB in size.

“When customers receive results of cancelled applications online, they will receive an electronic official copy of each document they originally submitted for registration,” said a statement on the launch.

According to the Land Registry, its customers will be also able to activate and receive notifications by e-mail when application results are available.  In the case of cancelled applications, users will receive an electronic copy of the document they submitted for registration.

The functions form part of a wider operational overhaul focused on trying to improve overall efficiency of the Land Registry’s operations supported by digital transformation.

The Government Digital Service (GDS) is itself in the process of developing an online status platform under the name GOV.UK Notify that can update applicants on the status of applications for Whitehall services.  However, this service is primarily directed at citizen users.

The Land Registry said that the new functionality provided through the portal, which provides an application with PFD file copies of documents they have submitted for registration, was out of the scope of Notify.

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