Public Services > Central Government

Kainos gets Passport Office stamp of approval for digital overhaul

David Bicknell Published 18 July 2017

Vendor gains £4m deal to supply team to work on digital service supporting British passport holders


Kainos looks to have secured a contract worth up to £4m from the Passport Office to supply a team that will work on the design, build and implementation of a digital service supporting British passport holders.

The contract, detailed on Contracts Finder a few days ago, is for 12 months with the possibility of a two year extension for the delivery of an integrated end to end service. The contract is due to end on 31 March 2019. 

In its tender documentation , released in January to meet a February 6 closing date for applications,  the Passport Office, which is part of the Home Office, said, “The British passport is a valuable document and in the wrong hands can be used for a variety of criminal purposes. Our current reporting mechanism requires a member of staff to cancel the passport so is limited to hours of work. We would like to introduce automatic cancellation where possible to reduce the time taken to cancel the passport and therefore reduce the value of a lost/stolen passport. 

“When automatic cancellation is not possible a solution is needed to support exception handling undertaken by HM Passport Office employees.”

The documentation indicated that a discovery phase has been completed. Further investigation into user needs is still to be completed around passport holder preferences.

Kainos is expected to work at the Home Office Marsham St offices in London, collaborating with existing in house project teams that are working on transforming how applications are submitted and processed by the Passport Office. Service design and development must align with the Passport Office’s strategic technical architecture and technologies.

In response to queries from suppliers ahead of bids, the Passport Office said it was seeking the capability to deliver a specific outcome but hadn’t specified the solution. It said suppliers should assume to supply a team on-site for a year with the Passport Office using this as a base cost.

The Passport Office indicated in response to questions that its strategic technical architecture and technologies include Node.js, Java (and some pre-existing Scala services), RabbitMQ, Jenkins, Puppet, and AWS

More to follow

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