Public Services > Central Government

Ireland to build central gateway for e-Government services

Matteo Natalucci Published 03 August 2017

Gateway intended to offer an ‘easy, secure and reliable way’ to access e-Government services from across the country’s public administrations

The Irish Republic is to build a central gateway to provide citizens with access to e-Government services

Its ‘Digital Service Gateway’ is one of ten priorities set out in the e-Government Strategy  2017–2020.

The minister of state for Public Procurement, Open Government and e-Government  Patrick O’Donovan said , “The new e-Government Strategy sets out our plans to be a leader in the provision of digital government services. We have made substantial progress over the last few years and want to build upon that. The expectations of our people are very clear in terms of more convenient, intuitive and joined-up digital services; delivering on these expectations will be one of my key priorities going forward”.

The strategy emerges out of the contextual changes of the last few years such as technology innovation, a more joined-up Civil Service and developments across the EU. It aims to support the objectives of the Public Service Reform Plan of increasing efficiencies and providing better services for citizens, businesses and civil servants though embracing the latest technological advances.

"The Public Service ICT Strategy ... placed the e-Government Agenda within a bigger picture of change, i.e. of a government using data and digital to drive a better customer experience and using sharing, enhanced governance and improved capability to maximise the effectiveness of all aspects of government ICT and associated services," O’Donovan said.

The strategy is expected to create a new model for ICT delivery across the public service, delivering more effectiveness and efficiency in service delivery through a more integrated, shared and digital environment.

The strategy set out an ambitious ICT-driven agenda under five “pillars”:

The government intends to extend the existing eID capabilities (MyGovID) to help users to avoid having to provide the same information multiple times, and improve the overall user-experience. Both the e-ID and the Digital Services Gateway will use a “tell us once” principle to provide users means for single sign-on/authentication and verification/update of general information.  Also, it plans to support the development of the Eircode platform to provide more efficient customer services based on a users' location.

The strategy will ensure alignment with the EU e-Government Action Plan, which requires public administrations to provide borderless, personalised, user-friendly, end-to-end digital public services to all citizens and businesses in the EU by 2020.

(A report of the Irish government’s strategy recently appeared in a JoinUp article, written for the EC's ePractice project.)


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