Public Services > Central Government

Home Office looks for CMDB expertise

David Bicknell Published 19 September 2017

Potential 13 month contract on offer as Home Office looks to build out its configuration management database within ServiceNow


The Home Office is looking for configuration management database (CMDB) expertise to beef up its in-house IT service management capabilities.

According to an opportunity on the Digital Outcomes and Specialists Marketplace, the Home Office is continuing to develop in-house service management capabilities, and to support that, it needs to build out the CMDB within ServiceNow. The department is implementing a Service Integration and Management (SIAM) model and is in-sourcing some service provision. 

What it wants to do is get the best value from the CMDB and needs a Subject Matter Expert (SME) to help.

The deadline for asking questions about the opportunity is Monday September 25, with the closing date for applications Monday October 2. The department’s latest planned starting date for the engagement is Wednesday November 1, with the expected call off likely to be for up to 13 months. The initial statement of work likely to cover 20-30 days.

The Home Office wants to get answers to how best to implement a CMDB in a large organisation, develop business use cases, identify the benefits to the Home Office and best value to implement focusing on delivering essential capability.

The Home Office also wants to know:

  • How should the CMDB be used to support the core service processes and the management of transient cloud environments?
  • What should be stored in the CMDB against data that may be generated on an ad hoc basis through audit tools?
  • What data needs to be held within the CMDB to support in-sourced service provision?
  • What discovery tools should be used, ServiceNow Discovery or others?

The key users will be service management, operations and service providers within the Home Office. These teams include service management teams such as incident, operational change and software licence management; internal service providers such as application support teams; external service providers that will use the HO CMDB, for example, the EUC support provider; and security service providers such as the Home Office Security Operations Centre.

Required skills and experience include proven experience and knowledge of implementing different types of CMS and related CMDBs also within ServiceNow. For example, what should a SIAM provider's CMDB hold versus a CMDB for Service Provision?

The Home Office also expects the supplier to have learned lessons from implementing different types of CMDB and will be able to apply these lessons to the HO service teams, as well as having “past and proven” experience of implementing CMDBs using ServiceNow.

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