Public Services > Central Government

HMCTS seeks programme director to lead its digital transformation

Matteo Natalucci Published 14 December 2017

£120k role will be responsible for building an integrated programme delivering the technology and business change to realise it


HM Courts and Tribunals Service (HMCTS) is looking for a programme director to lead and deliver criminal court digital transformation.

HMCTS is responsible for the administration of the criminal, civil and family courts and tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland and is working in partnership with the judiciary, the Crown Prosecution Service (CPS) and the police to build a digital criminal court…

This, it says, is providing new ways for cases to be heard, changing the way citizens engage with criminal justice, and building a common technology platform and process that links together the criminal justice system from end to end for the first time.

HMCTS is also bringing together an existing technology-driven ‘Common Platform’ with wider service transformation activity to create a unified programme that works across the criminal jurisdiction. This programme, the job spec says, is a critical component of the wider £1bn change portfolio that is transforming the courts and tribunals system as a whole.

The programme director role will lead and deliver the crime services programme to ensure the delivery of a transformed service to the public, with a system designed around those who use and rely on the criminal courts.

The programme director is expected to help provide for swift and straightforward digital processing for the least serious offences; the introduction of fully virtual hearings; and better administration and support for cases that go to trial. As well as providing the new end-to-end digital common platform, the programme director will be expected to deliver the underlying infrastructure to support new ways of handling cases.

Successful candidates will need to show demonstrable experience of programme and project management skills, ideally including agile and/or scaled agile project delivery as well as experience of technology enabled transformation.

Susan Acland-Hood, HMCTS’ chief executive, said, “Last year HMCTS started work on the globe’s most ambitious programme of court and tribunals reform. A six year, £1 billion transformation will make our justice system easier to use and more efficient to run”.

Acland-Hood added, “The introduction of new, straightforward digital services will make courts and tribunals more accessible, while new types of virtual hearing will allow us to make better use of better-maintained buildings in which our smaller staff will be doing very different jobs. Ultimately, as well as saving over £250m a year, the people who use and rely on the system will find it much better to use”.

The post is at Senior Civil Service Pay Band 2 (SCS2) level, with a salary on appointment expected to be up to £120k per annum.

Applications close January 10, with interviews expected to take place during week commencing on January 30.

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