Public Services > Central Government

HMCTS opens up robotic process automation opportunity

David Bicknell Published 09 April 2018

Two year opportunity, starting in June, sees Courts and Tribunals Service wanting to increase capacity, with a need to conduct business analysis and design and build at least four robots every 10 weeks


Her Majesty’s Courts and Tribunals Service (HMCTS) wants to build a Robotic Process Automation (RPA) capability to deliver business process improvements using a mixture of supplier and in-house staff.

According to an opportunity posted on the Digital Marketplace , it currently has four robots in production which it is continuing to develop and has a further four in various stages of development. 

It is advertising two years of work, starting from Monday June 18, with 3-6 month statements of work to ensure the quality of delivery

The department says it is not declaring a budget for the work but would expect a series of roles to be provided at competitive rates. They are a Project Manager (part-time); an RPA Developer; a Business Analyst; a UiPath Trainer; and an RPA Infrastructure Engineer (the last two roles as required).

The work is currently based at 102 Petty France, in London but, the opportunity states, activity will be required nationwide depending on the location of processes that are automated. The base is expected to move to Hagley Road in Birmingham during 2018/19. HMCTS says the work can be based in Birmingham before the move to Hagley Road if the supplier has premises in Birmingham and can accommodate the HMCTS members of the team there.

HMCTS says it is doing this work because it has many IT systems and some of them will be replaced under the HMCTS Reform programme. The new systems are being developed incrementally so legacy systems are required to support back-office processing while online applications and other services are developed.

HMCTS says it will be necessary to transfer data from new services to back-end applications to allow requests to be processed and maintain a system of record. It suggests RPA has been identified as a solution to this problem. Business areas untouched by Reform can also benefit from automation to eliminate repetitive tasks and improve quality freeing up staff for other work.

HMCTS added that from this month, it wants to increase capacity to provide the following several capabilities, including conducting business analysis, designing and building at least four robots every 10 weeks: providing “hypercare” immediately following deployment of each new robot; providing ongoing support for all live robots; assessing new processes suggested for automation; training and sharing  knowledge with HMCTS staff; providing consultancy and advice about improvements in RPA and software, how to best train and develop staff and the most appropriate team structure, and providing flexibility to increase or decrease capacity at short notice as dictated by demand.

The closing date for applications is April 23.

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