Public Services > Central Government

GDS seeks Deputy Director for Service Design and Standards

Matteo Natalucci Published 09 November 2017

£100k role will be responsible for setting the standards for end to end service design and delivery across the UK government


The Government Digital Service (GDS) is looking for a new Deputy Director for Service Design and Standards to play a leading role in driving transformational change towards end to end service delivery.

The GDS Service Design and Assurance (SDA) group works with government departments to support them in delivering great public services. SDA does this by providing peer-derived standards, guidance and best practice. SDA provides expert support and information across the lifecycle of government digital and IT services as well as working across government to establish best practice and show teams how to develop their own. SDA’s remit ranges from existing large-scale contracts, to assurance and procurement of new services.

Nic Harrison, director of GDS Service Design and Assurance, said in the notice, “Our group is organised into teams who help us to deliver our objectives. We help the public sector buy what it needs to deliver great digital services through the Digital Marketplace, and help to assure that government money is spent wisely.”

Harrison said, “Through the Technology, Architecture and Standards and Standards Assurance teams, we advise departments on best practice and guidance for digital and technology policy.”

“We assure digital and IT spend to ensure value for money and quality. We help departments to deliver their priorities in a way that meets good standards,” Harrison added.

The new role will be responsible for building on the Digital Service Standard, including developing and/or agreeing standards, guidance and patterns to meet the needs of cross-government users - using data from the assurance processes to target development of guidance and support to where it will have greatest impact.

The new post will act as a central authority to give consistency and cover for service design projects around government and will lead teams responsible for creating and managing design patterns and tools.

The successful candidate must be recognised as an industry leader in the field of service design with a proven track record at the forefront of the field as well as have an in-depth knowledge of user-centred design and service design forms and techniques, as well as emerging practices.

Applications close on November 23 with interviews set to commence on December 11.

Earlier this week, GDS said it was looking for a Head of the Strategy and Economics team to lead and manage a central GDS policy team to set the future strategy for government digital transformation.

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