Public Services > Central Government

DWP looks for help from suppliers’ digital teams for its Children’s Platform

David Bicknell Published 22 March 2018

Opportunity posted on Digital Marketplace proposes maximum expenditure of £36m to provide development and live support as existing IT services contracts come to an end


The Department for Work and Pensions (DWP) is looking for help from supplier digital teams to help it build the DWP Children’s Platform.

According to an opportunity posted on the Digital Marketplace, DWP has existing IT services contracts coming to an end in 2018-19 which provide development and live support of core business systems for the DWP Children’s Platform, including the Child Maintenance Services 2012 (CMS 2012) System. 

DWP says its maximum combined expenditure for all statement of works agreed under the proposed call-off contract is up to £36m, though there is no commitment to spend that amount. The contract is expected to be for two years.

The department says that in line with its strategic objective, DWP intends to operate with a ‘mixed delivery model’, which consists of both a core team supplemented by supplier digital teams and a service outcome delivery model. It needs the call-off contract to provide flexible capacity and capability to support the department by providing digital teams with technical specialists that can deliver desired outcomes.

The opportunity says that a supplier is needed to provide flexible capacity and capability to support DWP by providing digital teams that can deliver outcomes in the areas of development activities necessary to satisfy the requirements for development/change/repair across a series of releases, and the live support to satisfy the requirements for a stable performance application/system.

The opportunity says that the key technologies required are Siebel (which includes Siebel CTI integration using third party Genesys Adaptor), BPM, OBIEE, Adobe and Documentum.

Work that has already been completed on the Children’s Platform technology estate in support of various child maintenance schemes, include the CMS 2012 system that was developed for the latest scheme, which went live in 2012. Development work is also ongoing to deliver against a range of additional business and technical requirements. DWP says support of the production system continues to be required within a complex multi-application, multi-supplier environment.

The opportunity says the new supplier will need to gain an understanding of the existing solution to be able to provide support and to deliver future developments with minimal disruption. DWP said it retains the right to place resources into a team from other suppliers where a supplier or resource has a particular strength.

The opportunity adds that suppliers will need to have experience of working within DWP or a comparable organisation within the last three years and have experience of ServiceNow. DWP warned that it is not seeking for bidders to propose changes to supplementary terms and conditions as part of the bid process, because DWP is not seeking to negotiate or deviate from these terms. It has also asked suppliers to provide a Rate Card for all of the defined roles.

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