Public Services > Central Government

Driver and Vehicle Standards Agency seeks head of digital services

Matteo Natalucci Published 20 November 2017

£85k role will be primary link between the agency and the Government Digital Service


The Driver and Vehicle Standards Agency (DVSA) is looking for a head of digital services to define and deliver the strategic goals of the digital department ensuring that digital services are designed to meet user needs.

The DVSA, an executive agency of the Department for Transport (DfT), carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, carries out roadside checks on drivers and vehicles, and monitors vehicle recalls.

The new role will underpin the delivery and iteration of digital services with effective service design and analysis, ensuring that performance data and user research drives the delivery and improvement of individual services, and increases the quality of management information throughout the organisation.

The post holder will manage both internal resources and third party suppliers to meet those needs, working closely with business leads, and implementing significant business and cultural changes across the agency. They will also be involved in introducing new processes and procedures alongside traditional programme and project management approaches, to ensure agile, iterative continuous improvement development, operation and improvement of digital by default services is successful.

The head of Digital Services will be responsible for designing and delivering digital services that meet the Digital by Default Service Standard and strategic goals before they are launched on GOV.UK. He or she will be expected to act and be seen as the agency’s respected link to the Government Digital Service (GDS).

The new post will be reporting directly to the Digital Services & Technology (DS&T) director James Munson who last year wrote an opinion piece on Government Computing which discussed the agency’s modernisation journey and why it was vital to support the agency’s strategic direction

DVSA says it is looking for candidates with demonstrable experience of delivering at pace digital solutions to a wide internal and external customer base, ensuring all projects and programmes are financially sustainable and deliver clear customer benefits as well as exceptionally digitally literate and capable of effectively engaging with technical staff, suppliers and stakeholders to define the best approach to service design to achieve business/user objectives.

Munson said of the new role, “This is an exciting new opportunity to join the Driver and Vehicle Standards Agency (DVSA). We are going through a digital transformation where, so far, we’ve transformed two of our five main services. We have adopted agile, dev/ops ways of working, building dedicated agile office spaces and utilising a mobile device and cloud first approach.”

He added, “We have adopted agile, dev/ops ways of working, building dedicated agile office spaces and utilising a mobile device and cloud first approach.”

Applications close on December 10.


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