Public Services > Central Government

DEFRA seeks a ‘24x7’ deputy director for service infrastructure

Matteo Natalucci Published 01 December 2017

£90k role will lead a team, which is fully accountable for the effective technical management of Defra’s core ICT suppliers


The Department for Environment, Food & Rural Affairs (Defra) is looking for a Deputy Director for Service Infrastructure to lead a complex and transformation programme for the department’s ICT estate.

The post holder will lead a team which is fully accountable for the effective technical management of Defra’s core ICT suppliers and for maintaining the technical capability of Defra’s ICT estate, ensuring effective planning of upgrades and maintenance.

The deputy director of service infrastructure will play a key part in the delivery of IT Services to the Defra group and will play an important part in the implementation of the new Service Management Operating Model, the job specification said.

The post holder will hold a senior post in the Group Infrastructure and Operations Directorate, which will be the central team accountable for defining, maintaining and managing processes, standards and IT services for Defra end users (circa 23,000) and citizens using Defra related portals.

The new £90K role will also provide the necessary environment to facilitate the implementation of new Service Management Operating Model policy and processes and to provide the necessary focus on business goals and objectives.

A key responsibility will also to be part of the Defra Group Infrastructure and Operations Leadership Team leading a complex and transformation programme for both people and IT, delivering a more streamlined, higher impact function.

Chris Howes, deputy CDIO and director for Infrastructure and Operations, said, “The Department has an ambitious strategy for the next four years. We are committed to an ambitious programme of change - radically reforming the way we work to deliver our objectives more efficiently and serve customers better through innovative new digital solutions.

“Part of this transformation has brought together all of the Defra Group ICT departments into Digital Data and Technology Services (DDTS). We have also changed the way in which we procure ICT services, by starting to replace the major 1st generation outsourcing contracts that have dominated Defra for a decade, with a broader supply chain of new suppliers and bringing service management in-house” Howes said.

Howes added, “To achieve the above goals I am seeking an experienced Deputy Director, Service Infrastructure to be part of my team and lead a large-scale programme of change that will transform how Defra works and interacts with businesses and citizens”.

The post requires strong leadership skills and proven experience of IT incident management.

Successful candidates will need to prove demonstrative experience of successfully establishing a technical team on an enterprise scale and leading it through the change from current to future mode of operation whilst balancing the need for change and service stability.

This will be a 24x7 role with the role holder expected to take part in out of hours decision making, the job spec said.

Applications close on January 8.

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