Public Services > Central Government

Civica to push end-to-end digital credentials with company unification

Neil Merrett Published 10 January 2017

Formation of single digital transformation entity is designed to better position company to provide full-scale outsourcing, smaller-scale expertise and analytics support to Whitehall and beyond


Civica has unveiled a new unified division designed to bring together its existing and recently acquired expertise with an eye to tackling private and public sector digital transformation demand for both end-to-end support and specialised development services.  

The move is expected to see an increased focus on potential central government contracts, working either as a single organisation or by supporting small and medium-sized enterprises (SME) in a potential system integration role.

Under the name Civica Digital, the combined organisation is intended to support a broad range of needs, including consultation and implementation services that will be supported through several acquisitions that includes software consultancy company Asidua, as well as Web Technology Group.

Employing an estimated 900 staff, Civica’s chief executive Wayne Story said the combined organisation would build on its existing work with health authorities and local government to bringing together in-house expertise for building and implementing software and digital platforms.  He said the company would also undertake longer-term outsourcing deals.

“We can provide services that range from an end-to-end digital transformation of operations, to defining specific service issues or building products and services to address them,” he said.

According to Civica Digital, the company’s core capabilities will include providing complete software packages such as digital and web applications, cloud migration and development functions, as well as redesigning and automating existing services to meet efficiency aims.  

Data management and analysis services are also highlighted as an important focus that Story said was becoming of increasing significance to authorities and companies.

He added that while data analytics was not considered among the company’s core competences 18 months ago, recent acquisitions to bolster expertise in this area were expected to give Civica Digital a stronger foothold in analysis.

Story pointed to the company’s work with state authorities in Victoria in Australia, where Civica has reached agreement to handle all fines delivered by the authority and its different organisations as an example of the scale of projects it will undertake. “This requires a huge amount of data analytics,” he said.

Story claimed that the decision to bring together its expertise and assets under a single brand would boost its ability to provide system integration functions and support long-standing government aims to broaden its IT supplier base through the use of both larger and smaller companies.

As a result, he expected central government work to be a much more significant focus for its operations under the Civica Digital brand.

Civica estimates that it has supported some 500 private and public sector organisations with digital support and transformation services.  These organisations include the Foreign & Commonwealth Office (FCO), Harrow Council and the Electoral Commission.

Related articles:

Civica picks up social housing specialist Abritas

Defra commences IT outsource exit plans with £30m pre-tender

Bournemouth approves ending Kier outsource deal

Civica acquires Web Technology Group to strengthen public sector presence


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