Public Services > Central Government

City of Bradford looks for partner to help deliver its digital transformation

Matteo Natalucci Published 25 January 2018

The delivery partner will assist the council in its goal of delivering £30.7m savings by 2020

 

The City of Bradford Metropolitan council (CBMDC) is looking for a digital transformation partner to assist in delivering £30.7m savings by 2020.

The council needs to save money and become more efficient whilst enhancing the experience of customers and staff. CBMDC wishes to take an agile service design approach to transformation in order to make significant and accelerated progress to meet these key aims.

The work , which was highlighted on the Digital Marketplace, will directly contribute to the outcomes defined in the Council’s Plan and assist in delivering the £30.7m savings by 2020. 

The delivery partner will be responsible for redesigning services to be customer centric/relevant to the districts changing needs as well as improving services to be digitally enabled.

The council is looking to increase design and change capacity and capability for digitally led transformation. It said, “The customer and staff experience can be fragmented with no consistent digital delivery across services. The mindset in many areas remains a legacy delivery model and considerable changes need to be made to processes, being truly customer centric and addressing digital skills.”

The council said that meetings have been held with four potential suppliers to discuss their approach and credentials in relation to: organisational design and transformation; digital development and improvements; and how service design has improved specific organisations.

The council has run discoveries in Housing Options and Revenues and Benefits to determine the benefits of an agile user centric design approach. It said the Housing Options work has resulted in some internal development work and a well defined set of requirements that are currently out to tender. The Revenues and Benefits work resulted in a better understanding of the customer journey and provided the basis for a future self service portal procurement.

The expected contract length is eighteen months with a closing date for applications of February 7.








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